Privacy Policy
Introduction
This Privacy Policy describes how vapernestwholesale.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
If you have any questions about this Privacy Policy, require more information about our data handling practices, or wish to make a complaint, please contact us via:
📧 Email: info@vapernestwholesale.co.uk
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interactions with the Site, and the data necessary to process your purchases. If you contact us for customer support, we may collect additional information.
Types of Personal Information We Collect:
Device Information
-
Purpose of Collection: To load the Site accurately for you and analyze usage for optimization.
-
Source of Collection: Automatically collected via cookies, log files, web beacons, tags, or pixels.
-
Disclosure for Business Purposes: Shared with our website hosting and analytics partners.
-
Personal Information Collected: Browser version, IP address, time zone, cookie data, pages viewed, and interaction with the Site.
Order Information
-
Purpose of Collection: To fulfill your orders, process payments, arrange shipping, provide order confirmations, and prevent fraud.
-
Source of Collection: Collected directly from you during checkout.
-
Disclosure for Business Purposes: Shared with our payment processors (e.g., PayPal, bank transfer, Viva Wallet, SagePay).
-
Personal Information Collected: Name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
Customer Support Information
-
Purpose of Collection: To assist with inquiries, process returns, and provide technical support.
-
Source of Collection: Provided by you.
-
Disclosure for Business Purposes: Shared with our customer service platform where necessary.
-
Personal Information Collected: Name, email address, phone number, and order details.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you believe your child has provided us with their data, please contact us for removal.
Sharing Personal Information
We share your Personal Information with service providers to help us operate the Site and fulfill our obligations to you.
Examples include:
-
Shopify: Our e-commerce platform. See Shopify’s Privacy Policy here: Shopify Privacy Policy
-
Payment Processors: To handle transactions securely.
-
Legal Compliance: We may share information if required by law (e.g., in response to a subpoena or government request).
Behavioural Advertising
We use your Personal Information for targeted advertising and marketing purposes.
Third-Party Services We Use:
-
Google Analytics: Tracks website usage. Opt out
-
Facebook Ads: Provides targeted advertising. Manage ads settings
-
Bing Ads: Manages ad preferences. Opt out
To learn more about interest-based advertising, visit the Network Advertising Initiative’s educational page.
You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: DAA Opt-Out.
Using Personal Information
We use your Personal Information to:
-
Process orders and payments
-
Ship products
-
Provide customer service
-
Offer promotions and marketing
-
Comply with legal obligations
Legal Basis for Processing (GDPR - EEA Residents)
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
-
Your consent
-
Performance of a contract (e.g., processing orders)
-
Compliance with legal obligations
-
Legitimate business interests
Retention of Personal Information
We retain your Personal Information for as long as necessary to fulfill our business and legal obligations. You may request deletion of your data at any time (see “Your Rights” section below).
Automated Decision-Making
We use limited automated decision-making for fraud prevention through our payment processor Shopify. This includes:
-
IP address blacklisting for failed transactions
-
Credit card blacklisting for flagged transactions
These measures help protect your data and financial security.
Your Rights
For EEA Residents (GDPR)
If you are located in the EEA, you have the right to:
✅ Access your Personal Information
✅ Request correction or deletion
✅ Restrict or object to data processing
✅ Request data portability
To exercise these rights, contact us at info@vapernestwholesale.co.uk.
For California Residents (CCPA)
Under the California Consumer Privacy Act (CCPA), you have the right to:
✅ Request details about the data we collect
✅ Ask us to delete your data
✅ Opt out of the sale of your Personal Information
To make a request, contact us at info@vapernestwholesale.co.uk.
Cookies Policy
We use cookies to improve your browsing experience.
Types of Cookies We Use:
-
Essential Cookies – Required for the Site to function (e.g., login, shopping cart).
-
Analytics Cookies – Help us understand site performance.
-
Marketing Cookies – Used for personalized advertising.
You can control cookies through your browser settings. Learn more at All About Cookies.
Do Not Track (DNT)
Our Site does not currently respond to Do Not Track (DNT) signals due to a lack of industry standard guidance.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last Updated” date.
Complaints
If you believe we have misused your Personal Information, you can:
-
Contact us directly at info@vapernestwholesale.co.uk
-
Lodge a complaint with the UK Information Commissioner’s Office (ICO): ICO Website
By using vapernestwholesale.co.uk, you acknowledge and agree to this Privacy Policy.